PrivacyPolicy

Your privacy is our priority. Learn how we protect your information.

Last updated: October 19, 2026

Who operates CamDiv

CamDiv is operated by CAMDIV PRIVATE LIMITED (CIN U62099KL2026PTC106632), a company incorporated in India. For questions about this policy or your personal data, use the contact details below.

Data Collection & Security

  • We do not record complete video or audio calls or retain full text-chat histories. Sampled video frames, report evidence, and limited operational metadata may be processed or retained as described below.
  • When you sign in with Google or Facebook, we store your Google or Facebook account id, email, display name, avatar, gender selection, and an age-derived date used for 18+ verification. You provide an age, not an exact date of birth.
  • We store account-status flags (age-verified, blocked, blocked-reason) plus timestamps (account created, last login, ban issued/lifted).
  • We collect IP addresses, IP-derived country or region, device information, timestamps, and session metadata for connection routing, security, abuse prevention, and legal compliance.
  • We use Grafana Cloud to capture operational events. Stored fields can include connection metadata, Google or Facebook identifiers when signed in, IP and geo data, moderation events, and ban records. These records follow the configured Grafana Cloud retention period.
  • A country label and flag derived from your IP address may be shown to your chat partner. CamDiv does not show your precise location or IP address to them.
  • When available, Facebook Login (Meta) authenticates your account and returns your app-specific ID, name, email and profile picture. We store these for your CamDiv account; the same age, moderation, retention and deletion rules apply as for Google sign-in. We do not request access to your posts or friends list.

Device Fingerprint

  • On each visit we generate a device fingerprint from your browser by combining a small canvas rendering, basic WebGL parameters, your user-agent string, and your timezone offset. The result is hashed and cached in your browser's localStorage.
  • This fingerprint is sent only to CamDiv during the socket handshake. It is used to enforce bans across browser sessions and to make ban evasion harder.
  • It is not shared with third parties and is not used for advertising or cross-site tracking.

Cookies & Local Storage

  • Authentication session cookie (HTTP-only, signed by NextAuth): keeps you signed in after Google or Facebook sign-in and is required for signed-in account features.
  • Staging-gate cookie (HMAC-signed, preview environments only): grants access to non-production preview environments. Not present on the public site.
  • Browser storage entries include the device fingerprint, guest id, guest-mode and gender selections, ban-review state, and the collapsed state of the landing-page ad.
  • Google Analytics and Google AdSense are optional production integrations. When enabled, they may set or read cookies and similar identifiers. You can block or clear these through your browser settings.

Anti-Abuse & Ban Policy

  • Signed-in member bans may be tied to a Google or Facebook account. Guest and member enforcement may also use device and network signals under our Terms of Service. Clearing cookies, switching browsers, or changing IP does not necessarily bypass a ban.
  • Automated checks sample video frames and may keep video hidden or blur it for the viewer. These checks do not themselves suspend accounts. Reports are assessed separately and may lead to enforcement; suspected-minor cases and borderline signals are referred for human review.
  • High-confidence user reports corroborated by automated systems may result in immediate suspension. Borderline signals and suspected-minor flags route to a human reviewer; bans on those paths are issued only after human confirmation.
  • Banned users can request review of any ban from the block screen. Confirmed incorrect bans are reversed after review.
  • Browser fingerprints (for anonymous traffic) and Google or Facebook account identifiers (for signed-in users) are the primary ban enforcement layers. IP addresses are retained as evidence for audit and admin review, not used as a primary connection gate.

Minors & Age Restrictions

  • CamDiv is strictly an 18+ platform.
  • Guests must confirm they are 18 or older. On first Google or Facebook sign-in, users submit their age and a gender option; an underage account is blocked and cannot repeat the age check with the same Google or Facebook account.
  • Automated safety systems can flag a sampled frame as a suspected-minor case during a chat. These cases route to a human reviewer who can suspend the account.
  • We do not knowingly collect personal data from minors. If you believe a minor is using the platform, hit the in-app Report button or email safety@camdiv.com.

Payments & Subscription Records

  • Razorpay processes checkout and recurring payments. We keep account and provider customer, order, subscription and payment identifiers; amounts, currency, status, timestamps, refunds and disputes; and access and usage records to provide paid features, resolve issues and prevent fraud. Checkout may send contact and payment details directly to Razorpay.
  • We retain necessary transaction records for billing, accounting, tax, dispute handling and legal obligations, including after account deletion where required. CamDiv does not ask you to send full card details or payment credentials to support. Contact support@camdiv.com for payment-data or deletion questions.

Optional Live Translated Subtitles

  • When subtitles are used in a video or voice match, speech audio is sent through CamDiv to Deepgram for transcription and transcript text to Google Cloud Translation when translation is available. Captions may be delivered to your chat partner. You can switch off your subtitle feature or leave the chat; avoid sharing sensitive information.
  • CamDiv processes subtitle audio and caption text in temporary memory rather than saving a call recording or transcript history. We keep subtitle preferences and usage/allowance records to operate the feature. Provider handling is separate from CamDiv's storage.
  • For new subtitle streams, CamDiv requests exclusion from Deepgram model improvement. This does not erase earlier provider data; request metadata and usage logs may still be retained. See Deepgram's data practices and Google Cloud Translation's data usage for provider processing and retention information.

Data Retention

  • CamDiv does not record full video or audio calls. Sampled frames and report evidence may be processed or retained as described in this policy; transient session data is discarded when it is no longer needed.
  • Moderation evidence frames are retained only when they triggered a ban or a human-review flag, so the affected user can request a review. Evidence is stored in DigitalOcean Spaces; access is restricted to admin moderation staff and review systems.
  • Your account record (Google or Facebook id, email, name, avatar, gender selection, age-derived date, and status flags) is retained for the life of your account; you can request deletion at any time.
  • Operational telemetry (connection metadata, Google or Facebook identifiers when signed in, IP / geo data, moderation and ban records) is retained per the Grafana Cloud retention policy.
  • Payment, subscription and subtitle-usage records follow the purposes described above. Account deletion does not remove records still required for financial reconciliation, disputes, fraud prevention or legal duties; contact support for a request concerning your records.

How Calls Connect

  • Calls use WebRTC (encrypted peer-to-peer media). When a direct connection is not possible — for example, because of certain network or NAT configurations — encrypted media is relayed through CamDiv-operated TURN servers.
  • Relay servers do not record media. They forward encrypted packets between the two participants and discard them.
  • No third-party relays are used.

Advertising & Data Sales

  • We do not sell or rent your personal information.
  • When ads are enabled, Google AdSense may process cookies, device and browser details, IP address, and ad interactions to deliver and measure advertising under Google's policies.
  • The service providers that may receive data are listed below. Each receives data for the purpose described.

Sub-Processors

  • Google (Sign-In with Google): authenticates your account. Receives your sign-in request and returns your Google profile (id, email, name, avatar).
  • DigitalOcean: hosts our application servers, managed PostgreSQL database, Spaces (for moderation evidence storage), and TURN relay servers.
  • Grafana Cloud: receives operational telemetry (connection metadata, Google or Facebook identifiers when signed in, IP and geo data, moderation and ban events).
  • Image-safety service (Google Gemini and NudeNet): processes sampled video frames for safety classification. Provider handling follows the applicable service terms; CamDiv retains moderation evidence only as described above.
  • Google Analytics: when enabled, receives page, device, browser, and interaction data. It is configured with IP anonymization and advertising signals disabled.
  • Google AdSense: when enabled, receives device, browser, network, cookie, and ad-interaction data needed to deliver and measure ads.
  • Razorpay: processes checkout, recurring payments and refunds, including transaction, contact and payment information supplied during checkout.
  • Deepgram: transcribes speech audio for optional live subtitles; CamDiv requests model-improvement opt-out for new streams.
  • Google Cloud Translation: processes transcript text to provide translated subtitles when configured and available.
  • International transfers: where data flows across borders, we rely on the contractual or adequacy mechanisms offered by the relevant provider where required.

Community Guidelines

  • For more details on expected user behavior, please refer to our Community Guidelines.
  • We prioritize the safety and comfort of our community above all else.

Delete your account data

To request deletion of your CamDiv account and Facebook sign-in data, email support@camdiv.com from your account email with the subject “Account deletion”. We verify account ownership before processing the request. Removing CamDiv in Facebook stops its access but does not itself delete your CamDiv account. Some records may be retained as explained in this policy.

Your Rights & Contact

As a CamDiv user, you may request access to, correction of, or deletion of personal data associated with you. Depending on whether you use guest or signed-in access, this can include account profile data, age-confirmation data, device and network identifiers, moderation evidence, and operational records described above. You stay anonymous to the people you meet on the platform.

If you have questions or concerns about our privacy practices, contact our support team at support@camdiv.com.